Shipping policy
Last Updated: September 2026
At Pets Paradise, we are committed to providing a smooth and reliable shopping experience for customers worldwide. We offer international shipping to selected countries where our shipping partners and suppliers are able to deliver.
1. Shipping Destinations
We currently ship to selected international destinations, including the United States, Canada, United Kingdom, Australia, New Zealand, and other eligible countries.
Shipping availability may vary depending on the product and destination.
2. Processing Time
Orders are generally processed within 1–3 business days after payment is successfully received.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
3. Delivery Time
Estimated international delivery times are generally:
United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 8–18 business days
Other International Destinations: 10–25 business days
Please note that delivery times are estimates and may vary due to customs, weather, holidays, carrier delays, or other circumstances beyond our control.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout based on the destination, product, and shipping method available.
From time to time, we may offer free shipping promotions on selected products or destinations.
5. Customs & Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.
Any such charges are the responsibility of the customer. Pets Paradise is not responsible for delays or additional charges caused by customs authorities.
6. Order Tracking
If tracking is available for your order, tracking details will be provided by email after the order has been shipped.
Please allow some time for tracking information to become active after shipment.
7. Delayed or Lost Packages
While we work with reliable shipping partners, international shipments may occasionally experience delays.
If your order has not arrived within the estimated delivery period, please contact us so we can investigate the shipment with the carrier.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.
9. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product. We will review the issue and assist you according to our store policies.